Contact Us
Welcome to Basant Club! We are here to help you with any questions, issues, or feedback about our online gaming platform, mobile app, games, payments, bonuses, or anything else.
Whether you’re having trouble with registration, deposits/withdrawals (JazzCash, EasyPaisa, etc.), gameplay, account access, or just want to share your suggestions, our support team is ready to assist you.
How to Reach Us
We offer several easy ways to get in touch. Choose the one that works best for you:
Email Support Send us a detailed message, and we will reply as quickly as possible (usually within 24 hours). Email: [email protected]
In-App Support (Fastest Option)
- Open the Basant Club app
- Go to the “Help” or “Support” section
- Use the live chat or submit a ticket This is the quickest way to get help, especially for urgent issues like login problems or payment delays.
Website Contact Form Fill out the simple form on our website (or look for the “Contact Us” link in the footer/menu)
Please include the following in your message so we can help you faster:
- Your registered phone number or email
- A clear description of the issue
- Any screenshots (if possible)
- The date and time the problem happened
What We Can Help With
Common topics we handle every day:
- Account registration and verification
- Deposit and withdrawal questions
- Bonus and promotion details
- Game rules and how to play
- Technical issues (app not loading, crashes, etc.)
- Responsible gaming support
- General feedback or suggestions
Important Notes
- For security reasons, never share your password, OTP, or full payment details via email or chat.
- We will never ask for your password in any message.
- Response times may be longer during peak hours or major events.
We value every player and are committed to providing fair, fast, and friendly support.
Thank you for being part of the Basant Club community! Play responsibly and enjoy the games.